Basic conditions
Returns of products are accepted within 14 calendar days from the date the sales document is issued.
Returns are considered only > If the product is in its original packaging and has not been used.
The process of returning any product should always be done in consultation with the customer service department of Nextshop.gr
Return terms
In case of any mistake through the fault of Nextshop.gr that concerns your order, a full refund policy applies.
In case no error occurs from Nextshop.gr, the amount corresponding to the value of the products is refunded, while the shipping and return costs are borne exclusively by the customer.
If you receive a product by mistake near (3 months before the stated expiration date) or expired date there is an immediate policy of full refund or replacement of the product.
In case of a defective product covered by warranty, it is replaced in consultation with the customer company providing the validity of the guarantee.
We would like to point out that for all our shipments we make sure the packaging is the best possible so that our customers’ products are transported with the greatest possible safety and in excellent condition. However, in some cases the parcels may be damaged during transport and in these cases there may be delays in the service as a new shipment from our company will have to be launched.
Please note that although we make sure that all products are wrapped with a special protective material when placed on the parcels, the outer packaging may be damaged during transport. In these cases and as long as the product to be used has not been damaged or damaged, it is not replaced. In the event that the product to be used reaches the recipient visibly damaged due to poor transport or pressure to such an extent that it can not be used, our company will proceed to its immediate replacement.
In all cases where It is agreed between the customer and Nextshop.gr to make a refund, this is done within 20 days from the day of the agreement. In cases where the order has been paid by cash on delivery or by bank deposit, you must inform one of our representatives by phone or send us via email the account to which you want the deposit to be made. The email in which you can contact us is info@nextshop.gr
If payment is made using a credit card the refund will be made electronically to the credit card This process is completed within 5-6 working days.
In case the order is made by issuing an invoice, any return of products is made by issuing a delivery note.
Order cancellation
When you place your order through our website or by phone, you can cancel it at any time as long as it has not been delivered to the Courier company in order for it to be delivered to you.
Procedure & amp; Ways to Return
You can send us the product by following the procedure below. First you pack the product (or products) in the box in which you received your order. Inside the package you place a document in which you inform us how you wish to resolve the financial backlog. Finally send the parcel, in any way you wish to the address of the store.
& nbsp;
If the product you received turns out to be defective , or if it does not correspond to the advertised appearance or function, and as long as the legal guarantee is still valid, nextshop.gr bears the responsibility. In some countries this may also apply to the manufacturer or importer.
A redress can be sought under the legal guarantee provided by EU law if a product:
- does not match product description
- has different features from the ad model or what we showed the customer
- is unsuitable for the intended purpose – either for which products of this type are generally used, or for which the customer has ordered and we have accepted
- does not have the quality and performance that this type of product normally has
- did not install correctly – either by us or the customer due to incomplete installation instructions.
The customer has the right to request one of the following free of charge (shipping costs, labor, materials, etc.):
- repair the product
- replacement of the product
- price reduction
- cancellation of the contract and full refund of the amount paid (in some countries the contract of sale can not be canceled if the product defect is not significant (eg scratching on a CD case).